FAQ

Don't worry, our Baggage Service is here to help!

For your information, baggage handling and baggage service are the sole responsibility of the airline. The airport baggage service is therefore unable to respond to your baggage-related queries and follow-ups, and invites you to contact your airline's website or the contact details indicated on this page.

Can't find your baggage? Or has it been damaged? 

The baggage service will do everything in its power to locate your missing baggage. You'll find a list of the various baggage services available, whether from your airline or from ground handlers. The baggage service is there to take charge of and manage missing or damaged/returned baggage (according to each airline's conditions).

In all cases, it's important to file a baggage claim. For some airlines, you can do so on their website within 24 hours of your flight's arrival.

If you are in possession of a file number, you will be contacted promptly without any further action on your part (files are usually cleared within 1 to 2 days, or up to 5 days).

Otherwise, please contact your airline as soon as possible.

In the case of damaged baggage, compensation depends on :

the type of incident that occurred to your baggage
Each airline's own contractual and commercial rules.
Only the airline will be in a position to analyze and process your claim, provided that a declaration has been made immediately after the damage has been detected on arrival of your flight. This declaration can be made to the baggage department or at the dedicated kiosks in the baggage delivery area. You will then receive a file number enabling you to be contacted again.

By car
Access to Clermont-Ferrand Auvergne airport is facilitated by its geographical position at the intersection of the North/South A71/A75 and East/West A72/A89 motorway networks.

Just 6 km east of Clermont-Ferrand, the estimated journey time by car from the city center to the airport is 10 minutes.

By bus
You can reach Clermont-Ferrand Auvergne airport by T2C bus.

The line serving the "Aéroport" stop is number 20.

Getting to the city center
Line no. 20 takes you to the city center in 30-40 minutes every day of the week.
Get off at the "Aéroport" stop, 3 minutes from the terminal.
Take line 20 to Gerzat Champfleuri
Get off at Musée d'Art Roger Quilliot
Take line A (streetcar) to Pardieu Gare
Get off at Jaude
Alternatively, after taking tram line 20, get off at Gagarine, then take tram line 10 to Durtol and get off at Jaude.

By train
You can easily reach Clermont-Ferrand via the Saint Etienne-Thiers-Clermont Ferrand line (line 6) in just 10 minutes!

The station is located 5 minutes from the airport and is linked to the terminal by a pedestrian walkway. The name of the stop is Gare d'Aulnat Aéroport.

By taxi
 

To find out which items are prohibited in your baggage, consult the list of items prohibited or restricted on board aircraft: https://www.clermont-aeroport.com/fr/guide-pratique/articles-interdits

For further information, visit the official DGAC website: Airbag - Direction Générale de l'Aviation Civile (aviation-civile.gouv.fr)

The UM service offered by airlines allows unaccompanied minors (aged between 4 and 12) to travel unaccompanied. With this service, your child will be in good hands. Travelling will be child's play! Find out more about this service here, and contact your airline for more information.

PRM passengers must inform their airline of the need for PRM assistance at the time of ticket purchase. 

For more information, please visit the dedicated page on our website.